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What Features Matter Most In ISP

Speed

For many users, speed is the most important factor when considering ISPs. Connection speed determines how much time it takes to perform various tasks on the Internet, how long it takes to load images and whether audio and video arrive in little bursts or stream in real time. In general, browsing websites requires a lower connection speed than tasks like watching a video or listening to audio files.

Services

The services provided by an ISP can vary greatly, with service offerings based on pricing tiers, speed or business needs. Some companies’ offer the same services to all of their customers, while others specialize in online access only or specialty services like cloud storage and security software.

Support

There are many reasons why customers may need support, including slow speeds, pages that won't load and unusual charges on their bills. Most ISPs prefer to communicate by email or chat, though some still offer customer support over the phone. Great customer support refers to both helpful agents and experienced troubleshooters who can fix problems remotely, reducing the need for technician visits.

Reliability

Reliability refers to both the signal, which is sometimes lost and has to reconnect, and the speed, which varies greatly depending on usage. Dial-up and satellite connections are more prone to outages.

Availability

Not all Internet service providers are available in all areas of the country. Customers should check with a provider to determine if coverage is an option at their home or business address.

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